DIY Usability Testing Kit

Additional Resources

• Azadbakht, E., Blair, J., & Jones, L. (2017). Everyone’s invited: A website usability study involving multiple library stakeholders. Information Technology & Libraries, 36(4), 34–45. https://ejournals.bc.edu/index.php/ital/article/view/9959   
• Benjes, C., & Brown, J. F. (2001). Test, revise, retest: Usability testing and library web sites. Internet Reference Services Quarterly, 5(4), 37. DOI:10.1300/j136v05n04_08
• Conrad, S., & Stevens, C. (2019). “Am I on the library website?”: A LibGuides usability study. Information Technology & Libraries, 38(3), 49–81. https://ital.corejournals.org/index.php/ital/article/view/10977/9697
• Dominguez, G., Hammill, S. J., & Brillat, A. I. (2015). Toward a usable academic library web site: A case study of tried and tested usability practices. Journal of Web Librarianship, 9(2/3), 99–120.
• Eaton, M., & Argüelles, C. (2017). Usability study for a community college library website: A methodology for large-scale data gathering. Community & Junior College Libraries, 23(3/4), 99–113.
• Farrell, S. (2016, May 22). Open-ended vs. closed-ended questions in user research. Nielsen Norman Group. https://www.nngroup.com/articles/open-ended-questions/  
• Gallavin, G. (2022). System usability scale (SUS): Improving products since 1986. Digital.gov. https://digital.gov/2014/08/29/system-usability-scale-improving-products-since-1986/  
• Gillis, R. (2017). “Watch Your Language!”: Word choice in library website usability. Partnership: The Canadian Journal of Library and Information Practice and Research, 12(1).
• Graves, S., & Ruppel, M. (2006). Usability testing and instruction librarians: A perfect pair. Internet Reference Services Quarterly, 11(4), 99–116. 
• Hyams, R. (2020). Tending to an overgrown garden: Weeding and rebuilding a LibGuides v2 system. Information Technology & Libraries, 39(4), 1–9.
• Klug, B. (2017). An overview of the system usability scale in library website and system usability testing. Weave: Journal of Library User Experience, 1(6).
• Krug, S. (n.d.). Downloads. Steve Krug. https://sensible.com/download-files/  
• Moran, K. (2019). Usability testing 101. Nielsen Norman Group. https://www.nngroup.com/articles/usability-testing-101/  
• Nielsen, J. (2003). Usability for $200. Nielsen Norman Group. https://www.nngroup.com/articles/usability-for-200/  
• Nielsen, J. (2012). Usability 101: Introduction to usability. Nielsen Norman Group. https://www.nngroup.com/articles/usability-101-introduction-to-usability/  
• North Carolina State University Libraries. (n.d.). User research projects. Projects by work type. https://www.lib.ncsu.edu/projects/category/User-Research   
• Overduin, T. (2019). “Like a Robot”: Designing library websites for new and returning users. Journal of Web Librarianship, 13(2), 112–126.
• Swanson, T. A., Hayes, T., Kolan, J., Hand, K., & Miller, S. (2017). Guiding choices: Implementing a library website usability study. Reference Services Review, 45(3), 359–367.
• Texas Tech University. (n.d.). User research. User Experience. https://www.depts.ttu.edu/library/user-experience/user_research.php  
• University of Miami. (2017, February). User-testing – Card-sorting & One-on-one tests. UM Libraries Website Redesign. https://www.library.miami.edu/redesign/user-testing.html  
• Usability.gov. (n.d.). (Archived page) System usability scale. How To & Tools. https://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html  
• Vaughn, D., & Callicott, B. (2003). Broccoli librarianship and Google-bred patrons, or What’s wrong with usability testing? College & Undergraduate Libraries, 10(2), 1.
• W3C. (2018). Accessibility. Web Design and Applications. https://www.w3.org/standards/webdesign/accessibility